Get your club ready to play
What you set up once at the start of the season so that anyone can run the scoreboard afterwards without touching a thing: categories, pitches, users, the look of the screen, ads and family consents.
1Who this guide is for
For the club administrator: the person who gets everything ready so that, on any match day, anyone can run the scoreboard without setting anything up. Almost all of it is done once, at the start of the season, and rarely touched again.
Everything is in the menu. On a phone, tap the three-line button at the top right. On a computer, the main sections also appear as tabs in the top bar.
- Settings: categories, pitches, users, the look of the scoreboard, crests, animations and integrations. This is where you'll spend most of your time.
- Administrator guide: this guide. It opens in a new tab, just like Help, the guide for running a match.
Settings, Messages, Ads, Schedule (if you have it switched on), Consents (if your club uses them) and this guide. Squads and Videos appear for every user once they are switched on. If you can't see these options, ask another administrator to give you the permission (see Users).
Recording goals, cards and substitutions, the clock or presenting the team is in the user guide (Help in the menu).
2Where to start
If you're setting up the club for the first time, follow this order: each step builds on the one before, so you won't have to go back.
- Categories: first of all, because they set how long each period lasts.
- Pitches: the places where matches are played.
- Users: who will be able to run the scoreboard.
- Scoreboard: the default name, the colours, the club logo and crest.
- Crests: check your opponents' crests are there and request any that are missing.
- Squads: switch them on and create the teams with their players and photos.
- Animations: goals, cards and substitutions.
- Ads: your sponsors.
- Schedule: if you want the weekend's matches ready in advance.
- Integrations: only if the pitch screen is connected to the system.
It's the step people forget most, and the one that causes most trouble later: without a category you can't set up a match.
3How Settings works
The screen is split into tabs: Matches Users In progress Scoreboard Crests Animations Schedule Integrations. Tap one and its content appears below. Matches holds the categories and the pitches together: the two lists you need to set up a match.
- The main sections of the app: Match, Squads, Settings and Messages.
- Menu: the other sections (Ads, Videos, Consents), the language and the guides.
- The Settings tabs. The number on In progress tells you how many matches are open right now.
The screen remembers the last tab you opened: when you come back, you carry on where you left off.
Three ways of saving
- With a button. The Scoreboard and Animations cards save everything together when you press their button: Save Settings and Save Animation Settings. Videos, Tuya and Suricato also have their own save button.
- Instantly. Some switches are saved as soon as you tap them. It says so underneath: “Saved instantly, no button needed.” These are the crests switch, the squads switch and each user's administrator switch.
- Images (the logo, the club crest and the cards) are uploaded with their own button, without waiting to save: “It is uploaded as soon as you press the button; no need to save.”
When something is saved, the page reloads and a green notice appears at the top, for example “Category created successfully”.
The unsaved changes notice
On cards with a button, the app reminds you as soon as you change something:
- You change a field, a colour or a switch.
- “You have unsaved changes” appears at the bottom, with an orange dot.
- Press the save button and the notice goes away.
Whatever you changed stays there, but it doesn't count until you press the button. If you try to leave the page with pending changes, the browser asks you first.
4Matches: categories and pitches
The Matches tab holds the two lists you need to set up a match: categories at the top and pitches below.
Categories
A category is an age group with its own timing rules: Under-8, Under-10, Under-12… or whatever your club calls them. It's what tells the clock when each period ends.
- Edit (the pencil): change the name, the type or the length.
- Delete (the bin): asks for confirmation first.
- Match Type: 2 Halves or 4 Quarters. Depending on your choice, it then asks for the Length per Half or the Length per Quarter, in minutes.
- Create Category: it's added to the list, which sums it up like this: “2 halves of 25 min”.
If you delete a category that matches or squads already use, they're left without one and you'll have to assign another. To change the length, edit it.
Pitches
Pitches are the places where you play: Pitch 1, 7-a-side, Indoor court… A name is all you need: type it in New Pitch, leave Pitch active ticked and press Create Pitch.
- Busy: there's an open match on that pitch.
- Inactive: it doesn't appear in the list when setting up a match. Useful for keeping a pitch you're not using this season, without deleting it.
- Edit: change the name or switch the pitch on and off.
While a match has a pitch and hasn't been ended, that pitch shows as Busy and nobody else can use it. It's the classic match-day phone call, and you fix it in Matches in progress.
Create one pitch for each real place. The screen will rotate through the matches being played; how long each one shows is set in the look of the scoreboard.
5Users
Everyone who is going to run the scoreboard needs their own login. In New User you fill in:
- Email (Username): this is what they sign in with.
- Full Name.
- Password: at least 4 characters. An easy-to-remember phrase is better than a string of random letters.
- Administrator: tick it only if they also need to configure the club.
Then press Create User. The Manage Users list shows everyone:
- YOU: your own account.
- Admin: gives or removes the administrator permission. It's saved instantly.
- The key: changes that user's password, yours included. Handy when someone forgets theirs.
- The bin: deletes the user when they leave the club. Yours doesn't appear: you can't delete yourself.
The app won't let you remove the permission from the last administrator, or from yourself. If you're stepping down, first give the permission to someone else and let them remove yours.
The end-of-period and close-the-scoreboard alerts go to the phone of whoever is running that match, and In progress shows who has each one open. With a shared user you lose both.
An administrator can change all the settings, delete categories and pitches, and delete matches. Running the scoreboard doesn't require it.
Accounts that only switch the screen on and off
If the club's screen is connected through Tuya, you can create an account that can only switch it on and off: for the bar, the caretaker or whoever opens the ground. With it nobody can run a match or change anything.
- In New User, fill in the email, name and password as usual.
- Switch on Only switch the screen on and off. This switches off Administrator: it can't be both.
- Press Create User.
To turn an existing account into one of these, or back to normal, use the Screen only switch on its row in the list. It's saved instantly and applies straight away, even if that person is logged in.
When that person logs in they only see the screen's status (On or Off), a big button to switch it on or off and Check again. Their menu only has the language and Log Out. If they try to open another page of the app, they're sent back to the switch page.
Without the Tuya integration the option doesn't appear. It can't be applied to your own account or to the club's last administrator either.
6Matches in progress
The In progress tab lists the matches open right now at the club. The number on the tab tells you how many there are without opening it.
- In play if the clock is running, Stopped if it isn't. Above it, the pitch and who is running the match.
- The score right now.
- Delete Match: asks for confirmation and frees the pitch straight away.
When someone forgets to press End Match, the pitch stays blocked for the next team. From here you delete that match and the pitch is freed. Remember this tab: it's the typical match-day emergency.
A match ended from the match screen is saved with its result. One deleted from here is discarded. If the match was really played, it's better for whoever ran it to end it so it's recorded.
Matches already played
Ended matches are kept in Results, the club's public page, sorted by day, with goals, cards and substitutions. How to browse it is in the guide for families.
Back to top7The look of the scoreboard
In the Scoreboard tab you decide how the pitch screen looks.
- Default home team name: already filled in when setting up a match, so nobody has to type it every time.
- Automatic rotation time between scoreboards, from 30 seconds to 2 minutes: how long each match is shown when there are several being played at once. With just one you won't notice.
- Team Colours: one for the home team and one for the away team. Pick it in the colour box or type the code, for example
#FF9800. - Show logo on scoreboards: puts the club logo in the background of the screen, faded.
- Save Settings: saves everything above.
- Upload Logo and Upload Crest: choose the image (or drag it in) and press the button. It's uploaded there and then.
- Each stopped match, between the ads: when nothing is being played, the screen alternates the ads with the scoreboards of stopped matches (ready, at half-time or finished). Here you choose how long each one is shown, from 15 seconds. With Same as the rotation it lasts as long as point 2. It's saved with the button in point 5.
- Club Logo: JPG, PNG, GIF or WEBP, 5 MB at most. It appears in the background of the full-screen scoreboard.
- Club Crest: PNG with a transparent background only, 5 MB at most. It appears behind the goals.
A colour that looks fine on your phone can be unreadable on the pitch screen, especially in the sun. Check it there before you settle on it.
8Opponents' crests
The crest catalogue is shared by every club and kept by the super administrator. When a match is set up, the opponent's crest appears automatically if its name matches one in the catalogue.
- Show Crests on Scoreboard: when it's on, the screen shows the away team's crest.
- This switch is saved instantly.
- Request a crest: ask for one that's missing.
- The search box: type part of the opponent's name and you'll see straight away whether their crest is there.
If the search finds nothing, it says “That team is not in the catalogue.” and offers Request this crest. This window opens:
- Type the Team name exactly as you write it when setting up the match.
- In Notes, if you like, add the category or the club website where the crest can be found.
- Press Send request. We'll add it to the catalogue as soon as possible.
So the images have the right format and quality. A low-resolution crest looks bad on the pitch screen, and once it's there everyone suffers it. Request it in good time, not on match day.
9Animations
In the Animations tab you decide what the screen celebrates and how. Each animation has its own switch.
- Goal Animation and, below it, Animation to show: GOL — the classic or Leonxí — the mascot. After the animation the player's photo appears if there is one; otherwise it goes back to the scoreboard.
- Yellow and red card: when you turn the switch on, the categories appear. Tick the ones where it's used: ticked ones turn dark, with a check mark.
- Substitution Animation: who comes on and who goes off, with big shirt numbers. Also chosen by category.
- Save Animation Settings (on a phone, Save): saves the whole card at once.
Two more things are needed, both in Squads: the player must have a photo, and their team must have Show photos switched on. It's the most common slip.
Substitutions work the same way: if the substitution is for the home team, its squad shows photos and both players have one, the screen shows their photos over the club crest.
Card images
Below is Card images. As well as switching the animation on, you have to upload the image for each card: without an image, the animation doesn't appear.
- Upload Image: uploaded straight away, without the save button above. The image is shown full screen for 15 seconds.
For the youngest players the goal animation is usually enough. Cards are hardly ever used and the screen stays cleaner.
10Squads and videos
They're switched on at the end of the Animations tab, because they also change what appears on the pitch screen.
- Enable Squads.
- Enable and disable players: each player's shirt number becomes a switch in Squads.
- These two switches are saved instantly.
- Enable Video System.
- This other one, however, is saved with Save Video Settings.
Squads
With squads switched on, Squads appears in the menu. That's where the club's teams and their players are created, and with them you can record who scores each goal, make substitutions by tapping the players and show their photos on the screen. Each team has its own Show photos switch.
With this switch on, the coach taps the shirt number in Squads to disable anyone who isn't playing: they turn grey and don't appear in the presentation or in the goal, card and substitution lists. It stays saved until they enable the player again. If you switch it off, everyone counts again, and what was marked is kept for when you switch it back on. It's explained in the user guide.
It's explained step by step in the user guide, including the difference between the line-up photo and the goal photo.
The line-up photo is cropped automatically on the coach's phone: the background is removed and it's framed like an ID photo, and the coach sees the before and after. It all happens in their browser, without sending the photo to any service; only the result reaches the server. Worth knowing when someone asks, because these are photos of children.
That's normal: the first time, their phone downloads what it needs for cropping (it says “Preparing… (first time only)”) and keeps it. After that, each photo is quick. The goal photo isn't cropped: it's shown with its background inside a circle.
Videos
With videos switched on, Videos appears in every user's menu. Each user uploads their own and only sees the ones they uploaded: up to three per user, in MP4, WebM, MOV or AVI, 100 MB and 5 minutes at most. They're played on the screen from the match screen.
Without squads the system is a scoreboard. With squads the screen says who scored and shows their photo, and families get the alert with the name.
11Integrations
You only need these if the pitch screen is connected to the system. If not, you can skip this section.
- Tuya: when you switch it on, its fields appear.
- Where do I get these?: step-by-step help, folded away.
- Get Token: generates the Access Token from the API Key and the API Secret.
- Save Tuya Settings.
- Suricato: the button for opening the scoreboard (see below).
- Save Suricato Settings.
Turning the screen on and off (Tuya)
With Tuya set up, Turn On Display appears in the menu of the match screen, and whoever is running the match can switch the screen on and off from their phone, without going to the fuse box. You need four details from the Tuya developer platform:
- API Key (Client ID) and API Secret (Client Secret): at
iot.tuya.com, create a project under Cloud; they're on its overview page. - Device ID: under Cloud → your project → Devices, after linking the Tuya Smart app account.
- Access Token: not typed by hand. Press Get Token and it's generated for you; after that it renews itself when needed.
For people who only need to switch the screen on and off, create an account that only switches the screen: they won't be able to touch anything else.
Opening the scoreboard (Suricato)
With Suricato switched on, the menu of the match screen shows Open Display to every user. When pressed, Mimarcador, the program installed on the screen's computer, opens your club's scoreboard. It's designed for clubs that share a video scoreboard. We install and set up that program on the screen's computer ourselves: if you need it, write to us.
The notification system is shared by the whole platform, so its technical details aren't here. If your users don't receive alerts, tell the super administrator.
The Tuya keys give control over the device. Don't share them in messaging groups or leave them written down in shared places.
12Sponsor ads
They're under Ads in the menu. These are images of your sponsors that the pitch screen shows one after another and, if you like, also the live and results pages that families look at.
When no match has its clock running: before kick-off, at half-time, between matches and after the last one. If there are stopped scoreboards, the screen alternates ads and scoreboards. They never cover a match in play.
Switching on and adjusting
- Enable ad system: when it's off no ad appears and the rest of the screen is hidden.
- Rotation time: 10 to 60 seconds per ad.
- Transitions: moving from one ad to the next with an effect.
- Effect: Fade, Slide, Zoom, Flip, Rotate or Blur.
- Choose images: you can also drag them onto the dotted area.
On this screen everything is saved instantly: there's no save button.
Uploading ads
- Press Choose images and pick one or several at once. JPG, PNG and GIF are accepted, 10 MB at most each.
- While they upload, the button says “Uploading...” and won't let you start another batch. Wait for it to finish.
- When it's done, the page reloads and the new ads appear in the list.
Ordering them and choosing where each one shows
Each ad in Configured Ads is a card like this one:
- The handle: drag the ad from here to move it. On a phone, press and hold it for a moment before dragging.
- The arrows: move the ad up or down one place, without dragging.
- Shown on: Scoreboard (the pitch screen) and Live / History (the families' pages). So you can have sponsors just for the pitch, just for the internet, or for both.
- Active or Inactive: takes it out of the rotation without deleting it.
- Delete: shows you the ad and asks for confirmation.
Link when tapped on the live page: under “Shown on”, type the sponsor’s website and tap Save. On the live and history pages, tapping their ad opens that website in a new tab. If you leave it empty, the image doesn’t link anywhere. Nothing changes on the pitch screen.
The change didn't reach the server and the card goes back to how it was. Check your connection or sign in again, and try once more.
If you see an ad with the Locked badge, it's always active and can't be deleted.
Use landscape images with the message big and centred: they're seen from far away and for a few seconds. If you have more than three or four, increase the rotation time so they can be read calmly.
13Messages on the screen
From Messages you put a full-screen notice on the pitch scoreboard: a car that needs moving, someone wanted at the club bar, congratulations to a team…
- Message on screen, with the seconds it has left. Cancel removes it early.
- Message text.
- Background image (optional): JPG, PNG or WEBP, 5 MB at most. Without an image, the club logo appears in the background.
- Preview: roughly how it will look on the pitch screen. If the text gets cut off here, shorten it.
- Duration: 1 to 10 minutes.
- Send: it appears on the screen straight away.
Only one message is shown at a time: if you send another, it replaces the current one. When the time is up, it disappears by itself.
That's deliberate: if a goal is scored while a message is on screen, the celebration is skipped so as not to cover the notice. The score is still updated as normal.
14Family consents
This is for keeping in writing whether each family allows, or not, their child's name and photo to be shown on the pitch screen, on the live page, in the results and in phone alerts.
Write to admin@mimarcador.es with the club's contact email and the teams that should appear in the form. Once it's ready, Consents will appear in your menu.
The Consents screen and the families' form are always in Spanish, whatever language the app is set to: the legal text and the consents follow Spanish law. That's why the images in this section are in Spanish.
The link for families
The club has its own address, like mimarcador.es/autorizacion/your-club. It's a public page: nobody has to sign up.
- Copiar (copy): copies the link so you can paste it into the team's group chat.
- The tip for sharing it: team by team and over several days.
Each submission sends a copy to the family by email. If a lot arrive on the same day, some copies go out the next day. Sending the link one team at a time avoids that delay.
What the family sees
They type the player's name, choose their team, say who they are (father, mother, legal guardian, or the player themselves if aged 14 or over) and leave their email. Then they answer two questions separately:
If the club asks for it, there is a third question, also separate: that the club may publish photos and videos of the player on its social media and website, naming the networks you tell us. We switch it on; the legal text gets a new version and the authorisations already received stay as they are.
When they send it, the family receives a copy by email. If the player is an adult, they must fill it in themselves. What families see is also explained in their guide.
What you see
In Consents you have the totals, the filters and the full list.
- The totals per team: how many authorisations are current, and how many allow the name, the photo and, if asked, social media. Each player counts once, with their most recent authorisation. Otros (escritos a mano) are the ones that arrived with a team that wasn't on the list.
- Equipo (team): filters by one.
- Estado (status): all, current or revoked.
- Respuesta (answer): to find the «No»s: any «No», name: No, photo: No, social media: No, or all Yes. Then press Filtrar.
- Exportar CSV: the filtered list, for a spreadsheet. It doesn't include the IP or the browser.
Above the filters there is Buscar por nombre (search by name): type the name, a surname or just part of it (for example «garc») and you get that player's authorisations, or the ones that person signed, even if the family typed it with different accents or capitals. It works together with the other filters and with Exportar CSV.
- Tiene otra anterior (has an earlier one): that player sent more than one authorisation for the same team. The most recent one counts; the earlier ones are listed separately, at the end.
- Cambiar (change): corrects the team if the family picked the wrong one or typed it by hand. What the family entered stays underneath.
- Redes (social media): the answer to the social media question. A dash means the authorisation is from before the question was asked.
- Justificante (certificate): the document for that authorisation, to print or save as PDF if the family asks or there is a complaint.
- View (the eye): the technical proof: date and time, IP, browser, the version and fingerprint of the accepted text, and whether the copy was sent.
- Revocar (revoke): when a family asks to withdraw their authorisation. You write a short reason and it stays as revoked.
- Revoked, with the date and the reason. It isn't deleted: the record is the proof of what was consented and when.
The Copia column shows what happened to the email copy: Enviada (sent), Pendiente (it will go out later), Error or No enviada (not sent).
Changing the team
If a family picked the wrong team, or typed it by hand, tap Cambiar and choose the right one from the list. What was authorised doesn't change: what the family entered and the date of the correction are saved, and they appear on the certificate.
Replaced by a more recent one
If a player sends another authorisation for the same team (for example, to change an answer), the new one counts. The earlier ones move to this folded list at the end and don't count in the totals. They aren't deleted: they are the proof of what was answered before.
If a family doesn't allow the photo or the name, the screen does not hide it automatically: it's up to you what to do, for example not uploading that photo to the squad or leaving the player without a name. The module is there so you know, and can prove it.
It includes the technical proof and the exact text that was signed. Only hand it to whoever is entitled to it.
Switching it on or off, or changing the club's email or the list of teams, is done by us: write to admin@mimarcador.es.
15Match schedule
The schedule lets you get the weekend's matches ready in advance: the day, the time, the pitch, the team and the opponent. Then whoever runs the scoreboard loads it with one tap from the match screen, without filling anything in, and the matches appear on the pitch screen, between the ads, and on the families' live page.
Switching it on
It's in Settings, Schedule tab. While it's off, it doesn't appear anywhere. When you switch it on, its options appear; they're saved with the button at the bottom.
- Use the schedule: the main switch. Off, it disappears from the menu, the match screen, the pitch screen and the live page, and no alerts are sent. Any matches in it are kept.
- On the pitch screen: the next matches appear between the ads (see below).
- In the families' live page: the Hoy (today) and Próximos días (coming days) sections.
- Days ahead in the live page: how far ahead families can see in Próximos días. It's also how many days the Schedule page shows at once.
- Notify before kick-off: an alert to whoever follows that team on the live page, as many minutes beforehand as you choose below (10, 15, 20 or 30).
- Warn when a reserved pitch is used by hand: if someone sets up a match on the match screen that isn't in the schedule, on a pitch that has one planned shortly, they're asked first.
- Allow «Free up and load»: if the pitch is still taken by a finished match, or one stopped for 30 minutes, the next one can close it and load theirs.
The Schedule page
With the schedule switched on, Schedule appears in the menu. It shows several days in a row, as many as you set in Days ahead, starting from today.
- Import: paste the list of matches from the federation or from a spreadsheet (see below).
- Add match: one at a time.
- Calendar and the month you're looking at: tap to go to any day. If you're not on today's days, Go to today appears below.
- The days: those with matches show how many and take you to them; tap one with no matches and Add match opens with that day filled in.
- The arrows move forward or back as many days as are shown.
- Where each match stands: Loaded (it's already on someone's match screen), Live, Played with the score, Postponed or Cancelled. With no label, it's scheduled.
- Overlaps on the pitch: two matches on the same pitch that, given how long their category lasts, run into each other. It's only a warning.
- Edit (the pencil). A match that has already been loaded or played can't be changed.
- More options (the three dots): mark as postponed, cancel, schedule again or delete from the schedule.
Adding a match
- Day, Time and Pitch.
- Squad: sets the category for you (and with it the length). Leave the Home team empty: the club's name is used, as on the match screen.
- Opponent: as you type it, the Opponent's crest is looked up in the catalogue for you, just like on the match screen.
- Save and add another saves and opens the window again with the same day and pitch, and the time at which the match you've just added ends. That way you can fill in a whole morning very quickly.
Importing a list
If you have the matches in a list (the federation's, a spreadsheet), tap Import and paste it: one line per match with the day, the time, the pitch, the squad and the opponent, in any order, separated by tabs (when copying from Excel), semicolons or commas. It also understands «Alevín A vs Rival CF» in a single cell. Before creating anything, it shows how it has understood each line:
- In green, fully understood.
- In amber, the pitch or the squad is missing: choose it right there, from its drop-down.
- In red, the day, the time or the opponent can't be understood, or it's already in the schedule (same day, time and pitch). It isn't created, but it shows the pitch and squad it recognised.
The Opponent column shows which crest each match will get. It's looked up in the catalogue, just like on the match screen:
- The crest next to the name: it was found.
- “Crest:” with another name underneath: it was chosen because the name is similar (in the screenshot, “UD Muestra” for “UD Muestra B”). Check it's the right one.
- No crest: that opponent isn't in the catalogue. The match is still created, without a crest. Request it in Crests.
Untick anything you don't want and tap Create the ticked matches.
If a match ends up with the wrong crest or none, change it later with the match's pencil, in Opponent's crest. A crest added to the catalogue later isn't added by itself to matches that were already created.
What happens next
- On the match screen, whoever runs the scoreboard sees Today's matches and loads theirs with one tap. It's explained in the user guide.
- On the pitch screen, between the ads, a slide appears with the club's name, the time and the next matches: the time, the squad with its category and the opponent with its crest, two at a time and up to four (with three or four, two slides that last half as long each). Only matches that haven't started are shown: a match disappears as soon as it starts, or when its time passes without it being loaded. Matches set up by hand on the match screen don't appear. While a match is being played it doesn't show, just like the ads; if the club has no ads, it shows anyway, instead of «A la espera de partidos» (waiting for matches).
- On the live page, families see Hoy (today: what's still to be played) and Próximos días (coming days). As soon as a match is loaded it moves to En juego (in play), and when it ends to Resultados hoy (today's results).
- The alert to families arrives the number of minutes beforehand you chose, to whoever follows that team with kick-off alerts on.
The schedule is a help, not an obligation: any match can still be set up by hand on the match screen. It doesn't take up the pitches until someone loads the match.
If a match is postponed, mark it as Postponed: it stays in the schedule crossed out, it doesn't appear on the screen and families aren't alerted, and when there's a new date you edit it and schedule it again.
16If something isn't working
It's switched off. Switch it on in Settings, Schedule tab (see Match schedule).
Check that On the pitch screen is switched on. It doesn't show while a match is being played, and it shows at most the next 4: postponed matches and those already played don't appear.
There's an open match on that pitch. Delete it in In progress, or ask whoever is running it to press End Match.
Categories or pitches are missing, or the pitch is inactive. Without both you can't set up a match.
Check three things, in order: the goal animation is on, the player has a photo, and their team has Show photos on in Squads.
You need a team chosen with Show photos on, and to be in the 1st period with the clock stopped at 00:00.
As well as the switch, you have to upload that card's image and tick the match's category.
The Enable Squads switch, at the end of Animations, is off.
Check the main switch, that each ad is Active and has Scoreboard ticked. And remember: they only show when no clock is running.
In Scoreboard and Animations you have to press the save button: if you see “You have unsaved changes”, it isn't saved yet. See How Settings works.
That user isn't an administrator. Change it with the Admin switch in Users.
Reload the pitch screen with a forced reload (Ctrl+F5) and check it's connected.
Each person has to turn them on on their own phone (guide for families). If it doesn't work for anyone, tell the super administrator.
Search for it in Crests and, if it isn't there, press Request this crest.
Write to admin@mimarcador.es saying what you've set up and what you see. If you can, attach a screenshot.